FAQ
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
Can I place an order without creating an account?
Where is my order confirmation?
Why has my order been canceled?
How do I cancel my order?
Can I alter my order?
When will my order arrive?
What countries do you ship to?
How much is shipping?
Can I track my order?
Payment
- What payment methods do you accept?
- What is the refund Policy ?
What payment methods do you accept?
What is the refund Policy ?
It is not refundable
Returns
- Can I return or exchange an item?
- How do I return an item?
- What do I do if I lose my return note?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
Can I return or exchange an item?
How do I return an item?
What do I do if I lose my return note?
My order has arrived but it’s not as I expected. What can I do?
How long does it take to return an item?
Misc
- Do you sell gift vouchers?